Steve Ritchie, who is now 43 years old, started working with Papa John’s in 1996. At that time, he worked as a customer service representative. His salary as a customer rep was around $6 per hour. In 2006 is when he became a franchise operator and owner of Papa John’s. That was before he began serving more in Papa John’s, and he continued getting more responsibilities as a leader. After a few years of hard work and determination, Steve Ritchie got a promotion, and he was made the Chief Operating Officer. That was around 2014. He was later added to Papa John’s succession plan in 2015 when he was promoted to be President.
Ritchie is one of the people in Papa John’s who every worker and customer is very proud of as he has worked his way up. He moved from being a customer service representative to being a delivery driver before he was made the store general manager. Steve Ritchie didn’t stop there, he continued to work harder, and he moved from being the store general manager to director of operations and franchise. It was after being a franchise in Papa John’s that he later got promoted to President then CEO in 2018.
Since he is now the CEO of Papa John’s, Steve Ritchie, is expected to lead this pizza delivery company to great heights. He is expected to lead its global development and also facilitate how it conducts its brand marketing. Also, Ritchie will ensure that that digital and customer experience evolves in Papa John’s.
Steve Ritchie says that he is very proud to be part of Papa John’s and that he is humbled to be the CEO of this company which he has a long history with. He believes that by focusing more on the team members of Papa John’s, this company can deliver the best pizza while still making sure that all customers get a great customer experience. Steve Ritchie adds that papa John’s can achieve any goals that it sets and take advantage of any opportunity that comes along with dedication and hard work. In a few years to come, Papa John’s will be delivering pizza in most places around the world as it has proven its legitimacy and quality of services.
At Papa John’s, about 98% of the restaurant managers usually get promotions from hourly positions such as customer service team members, shift managers, and delivery drivers before they can finally get where they are. This shows that Steve is doing a great job since when you start working for this company, you don’t remain at the same position as you get rewarded for your hard work by being promoted to even better positions.